Privacy Policy

Last Updated: 12/7/2025
Business Name: Natural Wellness Acupuncture

1. Introduction

Natural Wellness Acupuncture (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

This Policy applies to all customers, website visitors, and individuals who interact with our products and services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you submit voluntarily, including:

• Contact details: name, email address, phone number, physical address

• Payment information: billing details (processed securely by third-party payment processors)

• Account details: username, customer history

• Communication content: inquiries, feedback, or messages you send us

2.2 Information Collected Automatically

We use squarespace. When you visit our website or use our services, we may automatically collect:

• Device information (browser type, operating system)

• IP address

• Usage data (pages visited, time spent, and interactions)

2.3 Information from Third Parties

We may receive information from:

• Payment processors

• Delivery services

• Booking or scheduling platforms

• Social media platforms (if you voluntarily engage with our content)

3. How We Use Your Information

We use your personal information to:

• Provide and improve our products and services

• Process orders, payments, and deliveries

• Communicate with you (service updates, customer support, marketing with consent)

• Maintain records for accounting and legal compliance

• Enhance website performance and user experience

• Protect against fraud or misuse

4. Legal Bases for Processing (if applicable)

If you are located in the EEA, UK, or another region that requires lawful bases, we process your information under one or more of the following:

• Your consent

• Contract necessity (fulfilling an order or service request)

• Legal obligation

• Legitimate interests (improving services, preventing fraud)

5. Sharing Your Information

We do not sell or rent personal data. We may share your information only with:

• Service providers (payment processors, delivery companies, IT providers)

• Professional advisors (accountants, legal consultants)

• Authorities when required by law

• Website analytics services (e.g., Google Analytics), if used

All third parties are required to handle your information securely.

6. Data Security

We implement technical and administrative measures to safeguard your data, including:

• Secure payment processing

• Encryption where appropriate

• Access controls within our family business operations

However, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide services

• Meet legal and tax obligations

• Resolve disputes

• Enforce agreements

8. Your Rights

Depending on your location, you may have rights such as:

• Access your personal data

• Request corrections or deletion

• Object to or restrict processing

• Withdraw consent

• Request data portability

To exercise these rights, contact us using the details below.

9. Cookies and Tracking Technologies

We may use cookies or similar tools to:

• Improve website functionality

• Understand user behavior

• Personalize content

You may adjust cookie settings through your browser at any time.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal information.
If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision. Continued use of our services after changes indicates your acceptance of the updated policy.